eTelecare Career Center
G/F i2 Building
Asiatown, I.T. Park
Lahug, Cebu City
Location:
Cebu City
Position Type:
Full Time, Employee
Salary
negotiable
Experience:
Fresh Graduate
Education Level:
Date Posted:
January 17, 2010
Founded in 1999, eTelecare is an outsource call center, providing customer service, inbound sales, outbound sales and technical support. Our clients are in industries such as consumer technology, financial services, telecommunications, business services, travel and others � they are the top brand names that people know and love. Today, eTelecare has 11 call centers and over 10,000 employees worldwide, providing services onshore in the U.S. and offshore in the Philippines. eTelecare has won 38 major industry awards, including being named one of INC. Magazine�s top 50 fastest growing private companies in the U.S. The benefits of working at eTelecare include interesting work, exceptional coworkers, an upbeat environment, competitive compensation, health benefits, and many other rewards. Don�t you deserve to work at eTelecare?
Details/Description:
As a technical support representative, you'll be assisting people from different countries; receiving, assessing, troubleshooting and resolving support requests for computer hardware. You will analyze the source of problems reported, locating trends and recommending measures to minimize or eliminate future occurrences. You must be able to handle calls and navigate the computer, while providing superb service.
Qualifications:
- Must have finished at least two (2) years in college or a vocational/short course certificate.
- With IT inclination; familiar with Internet connection, Windows 98 and various Operating Systems and Hardware troubleshooting.
- Excellent English communication skills.
- Good problem solving and decision making skills.
- Applicants should be Filipino citizens or hold relevant residence status.
- Fresh graduates/Entry level applicants are encouraged to apply.
Note: Please apply only if your qualifications match the employer’s requirements and you are the right fit based on the job description.
Tips: Do not give your bank account information, credit card number/s, and other financial-sensitive information to a prospective employer without established necessity.
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